Saturday, July 28, 2007

italkbb service outage on 7/28/2007





+++++++++++++++++++++++++++++++++++
Dear iTalkBB customers,

Due to the Fiber cut at Austin caused by one of the major internet backbone service providers, iTalkBB service is temperately down since 5:00 AM 07/28/07. ITalkBB customer service center and website are down for the same reason.
Our engineers are working their best to restore the service at this moment. We expect that you phone service will be back to normal shortly.
Sorry for the inconvenience. We will keep you update.

Customer Support
ITalkBB
05:20 AM July 28, 2007


+++++++++++++++++++++++++++++++++++++++++++


尊敬的用户,您好!

我们很抱歉的通知您,我们的网络供应商 Level 3 的主干线发生故障,光线电缆被截断。我们的网站,部分电话服务及热线电话都受到了不同程度的影响。Level 3的技术人员正在当地抢修。我们的服务将在抢修完成后恢复正常。我们为此事件为你造成的不便深表遗憾。

诚挚的
iTalkBB 团队


Dear valued customer,

Our internet provider, Level 3, has experienced a fiber cut on their internet backbone. This has affected our website, some phone services and our 877 customer service line. Level 3’s engineers are working to correct this problem immediately. Our service will be restored as soon as possible. We apologize for any inconvenience caused by this issue.

Sincerely

iTalkBB Team

No comments: